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SmarterTrack 4.7

Netbook Software Downloads » Chat, VoIP & E-mail Software » SmarterTrack 4.7

Date Added:

Jan 27, 2010 01:25 AM

Publisher's Description:

SmarterTrack 4.x is a powerful help desk application built for tracking, managing, and reporting on customer service and communications, including sales and support issues. Businesses can manage employees and company communications at distributed locations around the world from a Web browser—increasing the efficiency of virtual offices, mobile agents, and companies with multiple locations.

Features include:
A world-class Ticket solution that transforms service, sales, and help desk emails into a powerful information distribution system
Live Chat, which gives businesses the ability to reduce help desk phone calls, capture information on website visitors, and assist more customers
WhosOn, which gives businesses real-time tracking of customers as they navigate websites, providing the opportunity to increase sales, expedite customer service, and gather information on site visitors
A portal interface that is optimized for search engines and functions as the central hub for all communication channels
Self-service resources, such as a Knowledge Base and news items, that allow customers to research and resolve questions and issues

Screenshot:

Screenshot

Documentation:

http://www.smartertools.com/SmarterTrack/Features/Customer-Service-Software-Help-Desk.aspx

Last Download:

May 16, 2012 07:31 PM

Downloads:

42

OS:

Windows

Rating:

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SmarterTrack 4.7

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